DAJ Plumbing and Heating Ltd - Privacy Policy

Introduction

This privacy notice provides you with details of how we collect and process your personal data through use of our web site, our social media accounts, if you apply to work for us or when you purchase a product or service from us.

By providing us with your data, you confirm that you are over 18 years of age.

Our full contact details are:

Name: DAJ Plumbing and Heating Ltd.,

E-mail: office@dajplumbing.co.uk Phone Number 07838 297882

Postal Address: 209 Orchard Road, Burgess Hill, West Sussex, RH15 9PS

What type of information do we have?

We currently collect and process the following information:

•Identity Data may include your first name, maiden name, last name, marital status, title, date of birth and gender.

•Contact Data may include you billing address, delivery address, email address and telephone numbers.

•Financial Data may include your Bank account. We do not retain Credit Card details, the Privacy Policy of our processor who does can be found at Sumup.co.uk.

•Transaction Data may include details about payments between you, DAJ Plumbing and Heating Ltd and Starling Bank.

•Photographic Data may include pictures of the worksite / installation before and after completion of the service

•Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

How we get the information and why we have it?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

•In support of an enquiry and or an order from you

•In support of a warranty given

•In respect of feedback provided by you

•In respect of a job application by you

We also receive personal information indirectly, from the following sources in the following scenarios:

•Notifications by financial institutions if a payment request made by you fails.

•Reference requests in respect of employment applications

As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time by contacting us.

(b) We have a contractual obligation.

(d) We have a legitimate interest.

What we do with the information we have?

We use the information that you have given us in order to

•Provide you with a quotation

•Complete a service for you including delivering products

•Understand your level of satisfaction and work to improve our services

•Understand the usage of our website with the aim of improving it

•Give you employment

We may share this information with:

•Service providers who provide IT and system administration services

•Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

•HM Revenue and Customs, regulators and other authorities in the United Kingdom who require reporting of activities from time to time.

How we store your information

Your information is securely stored at the offices of the Company and our Company Secretary plus on the servers of our website, service tool and accounting software providers in the United Kingdom and/or the European Economic Union.

We keep unsuccessful enquiry data for 3 years from submission of the offer and order data for 6 years after the end of our financial year in which an order is received (in line with statutory requirements). Boiler installation data is retained for the period of the manufacturer’s warranty period which maybe up to 10 years. Unsuccessful employment application data is retained for 6 months after the application is declined. Electronic data is then deleted and physical data sent for secure shredding.

Your data protection rights

Under data protection law, you have rights including:

•to ask us for copies of your personal information.

•to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

•to ask us to erase your personal information in certain circumstances.

•to ask us to restrict the processing of your information in certain circumstances.

•to object to the processing of your personal data in certain circumstances.

•to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at office@dajplumbing.co.uk if you wish to make a request.

The Use of Cookies

Cookies are small pieces of data sent from a website and stored on your computer by your browser. They are designed to remember information between pages or to record your browsing activity

Our website www.dajplumbing.co.uk uses cookies to improve your browsing experience and to allow us to better serve your needs. We also use Google Analytics to track utilisation, but this holds no personal data.

Changes to this Notice

We keep our Privacy notice under regular review and any changes to it will be posted to this website. This version 1.2 was created on 13 May 2021.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at office@dajplumbing.co.uk

You can also complain to the ICO if you are still unhappy with how we have used your data at the: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF and they have a helpline on: 0303 123 1113